In accordance with the Customer Service Standard of the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), Crawley MacKewn Brush LLP (CMB) has developed policies and procedures for the provision of services to persons with disabilities. CMB is committed to ensuring that the requirements set out in the AODA are observed.
This policy applies to all employees of CMB, and to any third party that provides goods and services on behalf of CMB who may interact with the public or third parties.
Providing Services to Persons with Disabilities
If there is a temporary disruption in the facilities or services usually employed by people with disabilities, we will provide clients with notice as soon as possible, including:
CMB has provided training to each individual employee as soon as practicable after he or she is assigned the duties which require the need for training. Training is provided on an ongoing basis whenever changes are made to our policies, practices, or procedures to ensure that the Customer Service Standard is properly implemented and followed at all times.
Our training program consists of the following components:
Accommodation will be provided in all parts of the recruitment and hiring process.
Please direct all requests for accommodation to:
Simone MacIsaac
Manager, Human Resources and Operations
Suite 800 – 179 John Street West
Toronto, Ontario
M5T 12X4
E: smacisaac@cmblaw.ca
C: 416-217-0734
In order to properly assess the needs of persons with disabilities, CMB encourages feedback from individuals on how we can best serve persons with disabilities.
Feedback can be directed to:
Simone MacIsaac
Manager, Human Resources and Operations
Suite 800 – 179 John Street West
Toronto, Ontario
M5T 12X4
E: smacisaac@cmblaw.ca
C: 416-217-0734
CMB will address complaints that arise through the feedback process in a timely manner.
Any modifications made to this policy and any related policies will be for the purpose of improving our ability to provide services to persons with disabilities. Any change made to this policy or related policies will carefully take into account the impact it may have on people with disabilities. Any provision of this policy or related policies that does not enhance our ability to provide services to persons with disabilities will be modified accordingly.
This policy and any corresponding practices and procedures are made available upon request. CMB posts notice of the availability of these documents which this policy applies.