Accessibility Policy

Accessibility Policy

In accordance with the Customer Service Standard of the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), Crawley MacKewn Brush LLP (CMB) has developed policies and procedures for the provision of services to persons with disabilities. CMB is committed to ensuring that the requirements set out in the AODA are observed.

This policy applies to all employees of CMB, and to any third party that provides goods and services on behalf of CMB who may interact with the public or third parties.

Providing Services to Persons with Disabilities

  • Communication: When communicating with a person with a disability, CMB takes into account the particular needs and circumstances of the individual, employing appropriate methods of respectful communication.
  • Assistive Devices: CMB permits and facilitates the use of personal assistive devices by persons with disabilities to obtain, use, or benefit from services we provide. Our staff is prepared to help with the use of various types of assistive devices by persons with disabilities accessing services.
  • Service Animals and Support Persons: Persons with disabilities who require the accompaniment of a service animal or support person are permitted to access all areas of our premises open to the public. Our staff is prepared to interact and assist with people with disabilities who are accompanied by a service animal.

Notice of Temporary Disruptions

If there is a temporary disruption in the facilities or services usually employed by people with disabilities, we will provide clients with notice as soon as possible, including:

  • The reason for the disruption;
  • The anticipated duration of the disruption; and
  • A description of any alternative facilities or services, if available.

Training for our Employees

CMB has provided training to each individual employee as soon as practicable after he or she is assigned the duties which require the need for training. Training is provided on an ongoing basis whenever changes are made to our policies, practices, or procedures to ensure that the Customer Service Standard is properly implemented and followed at all times.

Our training program consists of the following components:

  • the purpose of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the Customer Service Standard;
  • how to interact and communicate with persons with various types of disabilities;
  • how to interact with persons with disabilities who use an assistive device or require the assistance of a service animal or support person;
  • how to use equipment or devices available on the premises of CMB or otherwise provided by CMB that may help with the provision of services to a person with a disability;
  • what to do if a person with a particular type of disability is having difficulty accessing services provided by CMB; and
  • our accessibility policy, procedures, and practices relating to the Customer Service Standard.

Recruitment and Hiring Process

Accommodation will be provided in all parts of the recruitment and hiring process.

Please direct all requests for accommodation to:
Simone MacIsaac
Manager, Human Resources and Operations
Suite 800 – 179 John Street West
Toronto, Ontario
M5T 12X4
E: smacisaac@cmblaw.ca
C: 416-217-0734

Questions and Feedback Process

In order to properly assess the needs of persons with disabilities, CMB encourages feedback from individuals on how we can best serve persons with disabilities.

Feedback can be directed to:
Simone MacIsaac
Manager, Human Resources and Operations
Suite 800 – 179 John Street West
Toronto, Ontario
M5T 12X4
E: smacisaac@cmblaw.ca
C: 416-217-0734

CMB will address complaints that arise through the feedback process in a timely manner.

Any modifications made to this policy and any related policies will be for the purpose of improving our ability to provide services to persons with disabilities. Any change made to this policy or related policies will carefully take into account the impact it may have on people with disabilities. Any provision of this policy or related policies that does not enhance our ability to provide services to persons with disabilities will be modified accordingly.

Distribution of Policy

This policy and any corresponding practices and procedures are made available upon request. CMB posts notice of the availability of these documents which this policy applies.